SHIPPING, RETURNS, & FAQs
SHIPPING & RETURNS
ARTWORK
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Original works on canvas will ship within 14 business days (often sooner) and are typically received within 3-5 business days after shipping.
HOW DO YOU SHIP?
Works on canvas are carefully packaged and shipped via UPS Ground, FedEx, or fine art couriers. For high-value paintings, I often use trusted, vetted couriers to ensure safe delivery. Delivery times may vary, and I may not be able to provide an exact delivery window until the courier is closer to your location.
You will be contacted directly by the courier to coordinate the delivery date and time, and I recommend staying in touch with them for any changes. Once the shipment is with the courier, I will provide you with tracking information.
DO YOU ACCEPT RETURNS?
All artwork sales are final at the time of purchase, even if the artwork has not yet shipped. Since each piece is either created or shipped directly from our suppliers, we cannot accept returns, cancellations, or exchanges. Please carefully review the product details, including size and color, before placing your order. If you're unsure about color or size, please contact us before purchasing.
MY ART WAS DAMAGED IN TRANSIT…WHAT SHOULD I DO?
If your artwork arrives damaged, please notify us at info@cathylancaster.com within 24 hours of delivery. To ensure the claim process moves smoothly, we will need your cooperation. Please take clear photos of both the damaged packaging and the artwork. These photos are required for us to file the insurance claim on your behalf.
For insured shipments, we will process the claim and either offer a replacement or refund based on the outcome. If the shipment was not insured, we will work with you to resolve the issue, but please understand that we cannot guarantee a replacement or compensation.
If the artwork is not repairable or replaceable, we will offer you the option of a commissioned piece similar to the original, a replacement painting of equal value, or a refund. We will cover the cost of return shipping for the damaged item if necessary.
DO YOU ACCEPT COMMISSIONS?
Yes, I gladly accept commissions! If you're interested in commissioning a piece of artwork, please contact me at info@cathylancaster.com for more information on pricing and the process. I’d love to help bring your vision to life.
FABRIC & WALLPAPER
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Please allow 2-3 business days for order processing and 3-14 business days for shipping.
WHAT IS YOUR EXCHANGE POLICY?
We do not accept exchanges for any products, including custom fabric or wallpaper. Since each item is custom-made or printed directly by our suppliers, all sales are final. If you're unsure about a design, color, or size before purchasing, please contact us for clarification.
DO YOU ACCEPT RETURNS?
All sales are final for fabric and wallpaper, and they are non-returnable under any circumstances unless there is a defect. Please review your order carefully before completing your purchase.
FABRIC & WALLPAPER SPECIFIC POLICY
Custom fabric and wallpaper orders are final and non-returnable. We do not accept returns on fabric or wallpaper unless there is a defect in the product. If you receive a defective fabric or wallpaper, please contact us within 7 days of receiving the product. We will address the issue, which may include a return, exchange, or refund, depending on the situation.
WHAT IS YOUR GIFT CARD AND SALE ITEM RETURN POLICY?
We do not accept returns for sale items or gift cards.
GENERAL RETURNS POLICY
Due to the nature of our business, all sales are final for custom and made-to-order items, including artwork, fabric, and wallpaper. We do not hold inventory, and products are either custom-printed or made-to-order. We cannot accept returns or exchanges unless there is a defect in the product. Fabric and wallpaper are non-returnable unless defective. Please ensure that you review your order details carefully before completing your purchase.
DAMAGED ITEMS POLICY
If your item arrives damaged or defective, please notify us at info@cathylancaster.com within 7 days of receiving the product. Include photographs of the damage and packaging, and we will work with you to resolve the issue. Returns or exchanges are only allowed for defective items.
MISSING SHIPMENTS
If you have a package that was marked as delivered but you did not receive it, please follow these steps:
- Check with your neighbors or front office (if applicable) to see if the package was left there.
- Reach out to your local post office, FedEx, or UPS facility.
- Contact us at info@cathylancaster.com and provide your order number and details about the missing shipment.
Please report missing shipments within 14 days of the marked delivery date. We cannot take responsibility for lost packages once they are marked as delivered by the carrier.
LEGAL COPYRIGHT STUFF
I retain the copyright to all my artwork, including prints and originals. Unauthorized use of my art for commercial purposes is prohibited. Please don’t use my images for profit or without permission. However, I encourage you to share my work on social media, blog about it, or pin it to Pinterest—just be sure to credit Cathy Lancaster Gallery. Your support means a lot!
Q: ARE YOUR PRODUCTS ORIGINAL DESIGNS?
A: Yes! At Cathy Lancaster Gallery, we create original designs for all our products, ensuring that each item is uniquely customized with artwork exclusive to our brand. We do not replicate or copy other businesses’ designs. For more details on our intellectual property, please visit our Terms & Conditions.
CHANGES TO OUR POLICIES
We reserve the right to update, modify, or change our shipping, returns, and other policies at any time. Any changes will be posted on this page, and the changes will take effect as soon as they are published. We encourage you to review this page periodically to stay informed about any updates.