SHIPPING & RETURNS

Shipping for original artwork is handled differently than shipping for our products such as fabrics, wallpapers, party tables, etc…see below for more information.

ARTWORK

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Original works on canvas will ship within 14 business days (many times sooner) and are usually received within 3-5 business days after shipping.

HOW DO YOU SHIP? 

Works on canvas are carefully packaged to ship UPS Ground, Fedex or fine art couriers and usually arrive within 3-5 business days from date of shipment. All orders over $300 will require a signature for delivery.

DO YOU ACCEPT RETURNS?

All artwork sales are final at the time of purchase, even if the artwork has not yet been shipped. Everyone sees color differently and all monitors display color a little differently. We do our best to ensure that descriptions and colors presented on the website are as accurate as possible. If you are unsure of color please feel free to contact us and ask for more photos. We'll be happy to send them! If you are unsure of the size you need, I recommend measuring and taping off the area where you want to place the art to see if you are happy with the size before purchasing your art. 

MY ART WAS DAMAGED IN TRANSIT…WHAT SHOULD I DO?

When you receive your package, please open it the same day to make sure that it has arrived in good condition. If there are any damages, please email us at info@cathylancaster.com within 24 hours. Include photos of both the packaging and the damage to the artwork. If we do not receive notice of damage within 48 hours of delivery, we cannot guarantee a refund or a replacement. 

DO YOU ACCEPT COMMISSIONS? 

Absolutely! Please contact us at  info@cathylancaster.com for more information on how to commission a painting and I'll be happy to send you pricing and details about the process.

LEGAL COPYRIGHT STUFF

I retain the copyright to all my artwork, even if you purchase a print or an original. It is illegal to use images of my art for commercial purposes or monetary gain (and generally an uncool business practice) so please don’t do that. Please DO feel free to blog about it, Pin or Instagram photos of my art and give credit to Cathy Lancaster Gallery when doing so. The universe (and I) will thank you for it! 

**All artwork sales are final at the time of purchase, even if the artwork has not yet been shipped.

PRODUCTS

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?  

Please allow 2-3 business days for order processing and 3-14 business days for shipping.  

WHAT IS YOUR EXCHANGE POLICY? 

We do not offer exchanges at this time. If you would like to receive an item of an alternative design or size, please place a separate order through our website and return your previously purchased item. 

IS THERE A MINIMUM ORDER FOR FABRICS AND WALLPAPERS?  

No minimum purchase amount is required for fabric and wallpaper orders.

WHAT IS YOUR GIFT CARD AND SALE ITEM RETURN POLICY?

We do not offer the return of sale items or gift cards at this time. 

DO YOU ACCEPT RETURNS?

We want to ensure that you love your items and understand that sometimes returns need to be made. Returns of unused products will be accepted within 14 days of receipt. No returns will be accepted after 14 days. Please click HERE to download and print our return slip. Items sent back to us without completing the proper steps below will not be accepted.

Returns are refunded in the original payment form for the merchandise only (not shipping). Return shipping fees are the responsibility of the customer. 

**All artwork sales are final at the time of purchase, even if the artwork has not yet been shipped.

**No cut yardage (fabric or wallpaper) are eligible for return. 

**Custom orders are not eligible for return or exchange.

**ALL sale items are final sale. 

Place your return items in their original packaging and mail to:

Cathy Lancaster Gallery

3723 N Wayne Ave, Unit 1

Chicago, IL 60613

Once we receive your return, we will inspect and refund your credit card. Please email info@cathylancaster.com with any further questions.

WHAT SHOULD I DO IF AN ITEM ARRIVES DAMAGED? 

Before reporting a missing item, check your packing slip first! Certain orders require shipping in multiple packages.

If you receive any damaged or missing items, please complete the form below within 14 days of delivery. 

WHAT SHOULD I DO IF MY PACKAGE IS MISSING?

If you have a package that was marked as delivered yet you did not receive it, we ask that you follow these steps: 

1. Check with your neighbors or front office (if applicable) to see if the package was left there. 
2. Reach out to your local post office or FedEx or UPS facility. 
3. Contact our team in the form below. Please report your lost or stolen shipment within 14 days of the marked delivery date. 

If an order is lost after being shipped out from our facility, we are unable to take responsibility for the package once it is marked as delivered. In these instances of lost or stolen packages, the third-party delivery service will be responsible for your missing order. Please note, Cathy Lancaster Gallery is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout. 

Order Issue Form