FAQs

We promise 100% satisfaction

If you don't love it we'll take it back


We want you to love our carefully selected custom designed Party Tables. If you are not satisfied for any reason with the final product, you may return your purchase for a replacement or refund within 30 days of receipt.

 

Safety First Shopping


Your information is secure while shopping on Cathy Lancaster Home. Our SSL secured servers are tested daily to ensure your data will arrive privately and unaltered.

 

Holy Ship!


We get your order requested within 24 hours usually... we hate waiting, too!  We aim to get your item to you in 1-3 weeks max. 



Achieve Total Happiness

Your satisfaction is our top priority. If you're not absolutely satisfied with your purchase, you can return it for a full exchange, credit or refund within 30 days of receipt (regardless of customization)*
* Some  products are subject to special return restrictions. See below for details.

Return Policy - Product Restrictions

The following products are subject to special return restrictions.

Returning Damaged / Defective Items

In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.

If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to Cathy  for inspection before a determination can be made as to the state of the product.

Who covers the return shipping cost?

We will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a Cathy Lancaster Home representative to be defective.

For all other cases, return shipping costs are the responsibility of the customer.

Under no circumstance does Cathy Lancaster Home reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with our team support as to how the return should be handled prior to placing the items back in transit to Cathy Lancaster Home.

How to request an RMA (Return Merchandise Authorization)

Contact Customer Support through the online "Contact Us" form to request Return Merchandise Authorization (RMA) number. You must make this request within 30 days of receiving the  shipment.

Be sure to specify the reason for the return request in the body of your "Question," and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color) or a refund.
Select "Return Authorization Request" as the topic for your contact.
Once the topic is selected, you will be asked to define the product that you are requesting authorization for.
Use the Attach Documents field to proactively provide digital images of damaged or defective products.

What the Return Process Usually Entails

Print and fill out the Return form.
Include the paperwork in your returning package along with your returning items.

If you have requested a refund, be advised that returning funds usually take 7-21 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).
If you have requested an account credit, be advised that returning funds usually take 48 hours to appear in your Cathy Lancaster account. This credit, once available, may be used to make a purchase on Cathy Lancaster Home.


If you need to contact Cathy Lancaster Customer Support, please submit a question or email us at: cathylancasterstudio@gmail.com