We promise 100% satisfaction
We want you to love our carefully selected products. If you are not satisfied for any reason with the final product, you may return your purchase for a replacement or refund within 30 days of receipt.
All artwork sales are final at the time of purchase, even if the artwork has not yet been shipped.
Safety First Shopping
Your information is secure while shopping on Cathy Lancaster. Our SSL secured servers are tested daily to ensure your data will arrive privately and unaltered.
We get your order requested within 24 hours usually... we hate waiting, too! We aim to get your item to you in 1-4 weeks max.
* Some products are subject to special return restrictions. See below for details.
Return Policy - Product Restrictions
The following products are subject to special return restrictions.
Returning Damaged / Defective Items
If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to Cathy for inspection before a determination can be made as to the state of the product.
Return shipping costs are the responsibility of the customer.
Under no circumstance does Cathy Lancaster reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with our team support as to how the return should be handled prior to placing the items back in transit to Cathy Lancaster Home.
How to request an RMA (Return Merchandise Authorization)
Contact Customer Support through the online "Contact Us" form to request Return Merchandise Authorization (RMA) number. You must make this request within 30 days of receiving the shipment.
Be sure to specify the reason for the return request in the body of your "Question," and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color) or a refund.
What the Return Process Usually Entails
Print and fill out the Return form.
Include the paperwork in your returning package along with your returning items.
If you need to contact Cathy Lancaster Customer Support, please submit a question or email us at: firstname.lastname@example.org